DELIVERY OPTIONS
Standard Delivery: FREE OVER £40 (£4 Normally)
Track 48 Delivery (Standard Delivery) will normally take 3 to 5 working days but may take longer in exceptional circumstances. Royal Mail allow up to 15 working days for delivery before a package is considered lost.
Standard Delivery is available for UK addresses only, Monday to Saturday.
Delivery is via GPS Tracked and does not require signature up to £100. The signature may be the recipient’s or the courier’s depending on legal requirements in force. The courier will normally also take a photo of the completed delivery
Free Standard Delivery is offered as a Gift with Purchase on orders over £40. If the order is not retained by the customer, or falls below £40, then the value of this Gift with Purchase will be charged to the customer.
Express Delivery: £5
Express Delivery will normally take 1 to 2 working days but may take longer in exceptional circumstances. Royal Mail allow up to 10 working days for delivery before a package is considered lost.
Express Delivery is available for UK addresses only, Monday to Saturday.
Delivery is via GPS Tracked and does not require signature up to £50. The signature may be the recipient’s or the courier’s depending on legal requirements in force.
Next Working Day Delivery: £7
Order by 3:00pm (Mon – Fri) for Next Working Day Delivery.
Next Working Day Delivery is available for UK addresses only.
Delivery is via Royal Mail Special Delivery or DPD Next Working Day. We reserve the right to chose which service to use dependent on operational circumstances. Delivery is Monday to Friday only with signed or photo proof of delivery. The signature may be the recipient’s or the courier’s depending on legal requirements in force.
Orders placed before 3:00pm Monday to Friday will be despatched on the same working day and delivered the next working day (i.e. Monday to Friday). Orders containing personalised and gift-wrapped products must be placed before 6:00pm on the previous working day (Monday to Friday).
Orders placed on a Friday after 3pm, Saturday or Sunday, will be despatched on the next working day which is normally a Monday and delivered the following working day which is normally a Tuesday (excluding Public Holidays). Orders placed on a Public Holiday will be dispatched on the next available working day and delivered on the next available working day thereafter.
We cannot always guarantee delivery within our normal timescales to rural areas or if we are experiencing severe weather conditions.
*Exclusions apply to the following postcodes. We deliver within 2 working days to: BT, GY1, GY9, HS2, PA61-75, PA78 and ZE2-3 and 3 working days to KW16-17, PH30, PH41-44.
Saturday Guaranteed: £11
Order by 3:00pm Friday for delivery on Saturday.
Saturday Guaranteed Delivery is available for UK addresses only.
Deliveries is via Royal Mail Special Delivery Saturday Guaranteed. Delivery is GPS tracked with signature.
Orders containing personalised and gift-wrapped products must be placed before 6:00pm on the Thursday.
Saturday Guaranteed deliveries are not guaranteed of the Saturday is a Public Holiday. These will be delivered on the next available working day thereafter.
We cannot always guarantee delivery within our normal timescales to rural areas or if we are experiencing severe weather conditions.
*Exclusions apply to the following postcodes. We deliver within 2 working days to: BT, GY1, GY9, HS2, PA61-75, PA78 and ZE2-3 and 3 working days to KW16-17, PH30, PH41-44.
Delivery Notes and Restrictions:
Standard, Tracked, and Next Working Day:
- A signature will be required on delivery for orders over £100. Where the taking of signatures is prohibited then the courier will either sign or take a photograph of the delivery
- If you are not available to accept your delivery, the carrier should leave a calling card telling you how you can pick it up.
- For Next Day delivery items if the parcel does not reach you the following working day after dispatch, please contact us immediately and we can refund your postage charge. If you contact us after 7 days, we may not be able to issue the refund.
- For Next day delivery items, if delivery has been attempted in the time stated, we will not be able to issue a refund for postage costs.
Saturday Guaranteed:
- A signature will be required on delivery. Where the taking of signatures is prohibited then the courier will either sign or take a photograph of the delivery
- If you are not available to accept your delivery, the carrier should leave a calling card telling you how you can pick it up.
- If your package does not reach you in time please contact us immediately and we can refund your postage charge. If you contact us after 7 days, we may not be able to issue the refund. If delivery has been attempted in the time stated, we will not be able to issue a refund for postage costs
All Deliveries:
- Delivery times above subject to availability, payment authorisation, verification, processing into the courier network and may be affected by events outside of our control
- We reserve the right to use an alternate higher level of delivery than that chosen by yourself. You will not be charged any extra for this.
- We are unable to change the delivery address and can only send to the address matching your payment details for phone orders or provided with payment for orders online.
- Our working days are considered to be Monday to Friday. We do not work on UK Public Holidays.
- We’ll try our best to send all your products in a single delivery. The only reason we might split deliveries is if they are over the courier’s weight restriction, or if a product is out of stock, in which case we will contact you to let you know.
- *Christmas 2024 deliveries* – the last order date for guaranteed delivery in time for Christmas is 23rd December 2024. Please choose Next Working Day delivery at the checkout.